Story Line

Schneck wants to hear your story… in your words!

We invite you to call our “Schneck Story Line”, toll-free, at any time to share your patient experience. Good or bad, compliment or complaint, tell us in your own words about your experience at the hospital or any affiliated site.  Our goal is to provide exceptional experiences for our patients and families. It’s important for us to hear how we are doing in achieving our goal of Excellence: Every Person, Every Time!

How does it work?

It’s simple.  Dial the toll-free, 24 hour phone line at (855) 522-0120 and leave your message when prompted.

Who will listen?

The information you provide will be shared with Schneck staff so we may learn from your experience.

Will your message be anonymous?
This service is as anonymous as you would like it to be.  If you wish to leave your name, you may do so, but it is not required.  Your message will be recorded and saved in our Patient Services office for internal use.

Is there an option to re-record?

Yes!  If you are unhappy with your message or feel like you forgot something—no worries!  You can listen to your message and re-record it until it’s exactly what you’d like for others to hear.

Will my story get cut off?

We love it when you have a lot to say, that’s why our system’s time limit is set to 15 minutes.  Feel free to be as brief or as detailed as you please!

Will I still get a survey in the mail?

Yes!  Random surveys will be sent from our outside survey company, Press Ganey.  It is really important that you complete the survey and return as instructed as the feedback you provide compares us with other hospitals.  This survey information is extremely important and helps us pinpoint ways to improve service.

So next time you have an experience at Schneck Medical Center—as a patient, visitor, or family member—give us a call to share your experience!  We’d love to hear from you!
If you have any questions or need more information about the Schneck Story Line, please contact the Patient Services Department at (812) 522-0440.